By: Dee L. Ruelas & Frank G. Rando

From the public’s initial contact and interaction with the public safety dispatch center to the end recovery phase of an event, the seamless provision, accuracy and management of critical information is vitally important.

Communication is often cited as a major component needing improvement during post-event after action de-briefings and reports. In the U.S., emergency communications are one of the main functional areas of the National Response Framework, under Emergency Support Function -#2, which includes:

  • Coordination with telecommunications and information technology industries
  • Restoration and repair of telecommunications infrastructure
  • Protection, restoration, and sustainment of national cyber and information technology resource
  • Oversight of communications within the Federal incident management system and response structures

Read the full article on NCT Magazine.